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    Centennial Beer Hall: Membership Launch & Integration

    Centennial Beer Hall: Membership Launch & Integration

    Case Study
    September 29, 2025

    How a local beer hall grew memberships and automated events using digital labor.

    Client

    Centennial Beer Hall — independent Goleta taproom (~4 years in business).

    Problem

    Centennial Beer Hall wanted to deepen customer loyalty and stabilize revenue without adding new systems or operational complexity. While they already used Toast POS for sales and Untappd for Business to manage their live tap list, they had no way to convert loyal guests into paying members or automate perks. The challenge was to build a simple, integrated membership system using the tools they already trusted.

    Solution

    Designed and deployed a Phase 1 Membership Launch using Whoop as the membership platform integrated with Toast and Untappd.

    • Whoop manages the $150 annual membership program and payment processing.
    • Toast validates members at checkout and records perks or discounts seamlessly.
    • Untappd’s live feed is embedded into a new landing page, showing real-time tap lists and driving sign-ups based on what’s currently on tap.
    • A mobile-friendly membership landing page promotes the program, outlines benefits, and links directly to Whoop checkout.

    Outcome

    Centennial Beer Hall now operates a frictionless membership system built entirely on its existing stack — no new platforms, no added complexity.

    • New recurring revenue stream through Whoop
    • Membership landing page optimized for SEO and conversions
    • Real-time synchronization between Toast and Untappd
    • Simplified operations with scalable room for future loyalty or AI automation

    Why It Matters

    This lean approach gives Centennial a foundation for growth and community engagement — turning casual visitors into loyal members while keeping technology simple and affordable.

    Customer Journey

    Review

    We assessed Toast, Untappd, and sales data to understand current engagement and loyalty gaps.

    Audit

    We found that while customers loved the beer and events, there was no structured way to build long-term membership or retention beyond social media.

    Implement

    We integrated Whoop memberships with Toast and Untappd, and launched a membership landing page promoting the $150 annual program to encourage recurring revenue and community participation.

    Optimize

    We connected systems for seamless operation and prepared the foundation for loyalty expansion, AI receptionist integration, and marketing automation in later phases.

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